Shipping Policy

Shipping rates apply.

I'm so excited to ship artwork to you! It means so much to me that you've chosen to bring one of my pieces into your home. I truly believe that art has the power to transform both your space and your daily life. Consider this your gentle warning: your world may never look quite the same.

Please allow 2–3 business days for order processing. Once your order has shipped, delivery typically takes 7–10 business days. During the holiday season, shipping may take 7–14 business days.

Please note that shipping times are determined by the carrier and are outside of my control. If your package is delayed, I sincerely apologize for the inconvenience. If your package is lost in transit, please contact me at chelzeelentz@chelzeelentzart.com within 48 hours so I can work with the shipping carrier and, when possible, arrange for a replacement at no additional cost. If your order was a commissioned original artwork, we will discuss the available options after the package has been tracked.

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If your order arrives damaged, please contact me at chelzeelentz@chelzeelentzart.com, and I'll be happy to help resolve the issue.

Please note: To be eligible for a replacement or return due to damage, you must email photographs of the damaged item within 48 hours of delivery.

Customers are responsible for any VAT, import taxes, customs fees, or other duties that may be charged by their local government upon delivery.

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Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, undamaged, and in its original packaging. If applicable, any tags must still be attached. You'll also need your receipt or proof of purchase, and the customer pays for all shipping.

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To start a return, please contact me at chelzeelentz@chelzeelentzart.com. If your return is approved, you will be responsible for the cost of return shipping. If you have any questions about the return process, feel free to reach out at any time.

Please inspect your order upon arrival and contact me immediately if your item is damaged, defective, or if you receive the wrong item. I'll evaluate the issue and do my best to make it right.

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Non-Returnable Items

Unfortunately, the following items cannot be returned:

• Sale items

• Commissioned Work

Exchanges

The fastest way to receive a different item is to return the original purchase. Once your return has been approved, you may place a new order for the item you'd like instead.

Refunds

Once I receive and inspect your returned item, I'll notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method.

Please note that it may take several business days for your bank or credit card company to process and post the refund to your account.